Why I Developed the COPE and The FEELS of Leadership Frameworks: A Human-Centric Approach to Success

Sep 26, 2023

Why I Developed the COPE and The FEELS of Leadership Frameworks: A Human-Centric Approach to Success

This blog post is for leaders and institutions who are interested in learning more about how to create a human-centric and empathetic workplace.


When I founded CMatt Consulting, I recognized the need for a structured and repeatable methodology to ensure consistent, high-quality service for my clients. Reflecting on over two decades of experience in operations, leadership, and human resources, I identified key methodologies and leadership approaches that consistently yielded success.


This introspection led to the development of the COPE for Organizational Excellence Framework and The FEELS of Leadership frameworks. These tools emphasize the importance of a human-centric and empathetic workplace where individuals feel valued and supported.


While my initial applications were primarily in the healthcare sector, the universality of these approaches became evident. The true industry is the industry of people. These frameworks, with their timeless and agile principles, are poised to influence organizational and leadership development across various sectors and educational institutions globally.


The COPE for Organizational Excellence Framework and The FEELS of Leadership Frameworks:

These frameworks offer a strategic roadmap for creating an engaged, innovative, and productive workforce. They aim to enhance employee morale, reduce turnover, and elevate customer satisfaction.


The COPE for Organizational Excellence Framework focuses on:

Culture: Building a positive and supportive culture where employees feel valued and respected.

Operations: Streamlining processes and systems to improve efficiency and effectiveness.

People: Prioritizing people, emphasizing their well-being, growth, and the significance of leadership development.

Employee Experience: Crafting a comprehensive journey for employees, fostering a sense of belonging and value from onboarding to exit.


The FEELS of Leadership Framework underscores:

Feelings: Cultivating authentic relationships through open expression of feelings, paired with fair and consistent actions.

Empathy & Emotional Intelligence: Exercising self-awareness and resonating with diverse perspectives to foster trust.

Empowerment: Entrusting responsibilities and fostering personal growth.

Listening: Ensuring clear communication through active and attentive listening.

Support & Psychological Safety: Providing holistic support and creating an environment where team members can express themselves without fear.


I am confident that the COPE for Organizational Excellence Framework and The FEELS of Leadership frameworks offer a transformative approach for businesses and leaders. By championing a human-centric and empathetic workplace, they pave the way for heightened engagement, productivity, and innovation. I invite you to delve deeper into these frameworks and consider their integration into your organizational strategy.


To learn more about the COPE for Organizational Excellence Framework and The FEELS of Leadership frameworks, download our free white paper by signing up for our newsletter.

Author Details:
Chanda Adams Matthews, MAOL, SHRM-SCP
Founder, Principal Consultant
CMatt Consulting Firm, Management and HR Consulting Firm
Website: www.cmattconsulting.com
Social Media: @cmattconsulting
Email: info@cmattconsulting.com
Phone: 618-980-6712